Customer Success Manager
πŸ‡¨πŸ‡¦ Montreal πŸ’° $40k - $70k + stock options πŸ§ͺ 6 months. - 5y. EXP

Why Zeffy (formerly Simplyk)

Zeffy is a start-up that is revolutionizing the social economy. Our web tools save thousands of dollars every day for more than 4,000 charities. ✊
We are growing rapidly. From 2020 to 2021, we multiplied our volume by 5, and this is just the beginning!
✨ In 2019, our first round of funding (SEED) allowed us to develop the Canadian market and achieve high growth rates; doubling the number of organizations using our tools every three months. Less than 2 years later in September 2021, we raised our Series A to conquer the United States. Beyond social impact, we need a team of passionate people to take on the new growth challenges that await us. πŸš€

We like to work with

  • A passionate and curious person who is not afraid to learn and try new things
  • Someone who is looking to have a positive impact on society
  • Someone ambitious and who wants to create something big and change the landscape of charities across North America
  • Someone who knows to prioritize between what needs to be done perfectly and what needs to be done quickly
  • Someone who comes up with easy solutions to complex problems
  • Someone who hates long meetings and inefficiency
  • Someone who knows when to take a break and enjoy lunch with your colleagues
πŸ“– Read more:
➑ About us ➑ Our mission ➑ Our team ​
As a Customer Success manager, your role is to make sure nonprofits have a great experience with Zeffy. From support to onboarding, you will on the first line.

In Support

  • Be a product expert and provide support to charities through calls, chat and managing new tickets
  • Write documentation articles and templates related to frequent questions. More generally implement strategies to save time.

In Success

  • Onboard small nonprofits to make sure they succeed
  • Run nurturing campaign to our 3000 nonprofit community to ensure their satisfaction and success with product
  • Understand charities' priorities and pain points to provide solutions
  • Analyze charity feedback and carry it to the product team
  • Create educational content to help charities meet their goals

Your skills

  • Our customers are changing the world. You are able to have a lot of empathy and care in your interactions with them
  • You are a problem solver. You always find workarounds
  • You have strong communications aptitudes, including writing skills
  • You speak perfect English and French
Additional Assets
  • Experience in SaaS
  • Experience on Hubspot
  • Experience in doing support
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't check every box. If this applies to you and you are interested in the position, we'd love to hear about your unique experience!

What we offer

  • Opportunity to be a key employee in a start-up
  • Stock option program
  • Team activities / Cohesion
  • Team volunteering every 2 months
  • Offices in the heart of Plateau Mont-Royal, but remote work possible 80% of the time
On top of all that, we are a team of passionate, caring and welcoming people.

Hiring process

  • Call with CSR (30mn)
  • Meeting with CEO and CSR (1h)
  • Case study with CEO
  • Meeting with both co-founders (45mn)
  • Reference call
  • Job offer

How to apply

βœ‰οΈ Send your resume and a cover letter to FranΓ§ois at [email protected]
Ready to join the team?