# Frequently asked questions ### Who can use Zeffy (formerly Simplyk)? Any Canadian or American charity, nonprofit or organization with a social cause can use Zeffy. Third party fundraisers, such as individuals, can also use Zeffy if they are raising money for a specific organization. Learn more about third party fundraising [here](https://docs.simplyk.io/org/v/en/multi-user-accounts). ### Is it really free? Yes! Zeffy is completely free and we even cover all credit card fees. That means 100% of your donations go directly to your mission. Learn more [here](https://s.simplyk.io/en-ca/free). ### What is Zeffy's financial model? Our donation forms and ticketing services are offered through an alternative business model based on the generosity of the online community. That means that at the payment confirmation step, we offer donors the choice to support Zeffy by leaving a contribution. Over 75% of donors give, which allows us to provide our tools for free! ### Do you contact donors? Simplyk sends receipts for tax purposes to all donors or purchasers of tickets who have had a receipt generated by Zeffy. The receipt is sent immediately upon purchase and again in January for tax purposed. we do not contact donors on any other occasion. ### Do you share my donor or participant data with other organizations or companies? No! We do not share your data and we are committed to ensuring its safety. Learn more [here](https://legal-simplyk.gitbook.io/terms-of-use/). ### How do you secure payments through Simplyk? All our transactions are processed through Stripe, a global leader in online transactions. They are certified PCI Level 1 compliant, which is the highest level of payment certification. Learn more [here](https://stripe.com/docs/security/stripe). ### How often will I receive payments? Through your Stripe dashboard, you can easily [customize your deposit schedule](https://docs.simplyk.io/org/v/en/securite/depot-sur-le-compte-en-banque#manage-deposits-on-your-account). You can set your deposits to receive them weekly, monthly or manually. ### Do I need to commit to Zeffy for a period of time? No! Whether you want to try our tools for an event or use our platform for all your fundraising needs, there is no commitment required. [Create your account for free](https://www.simplyk.io/register_organism?lang=en) today, with no contract. ### Where did the idea for Zeffy come from? Our founders first built Zeffy (formerly Simplyk) in 2016 as a way to link volunteers to organizations. From there, they realized that charities did not have access to the the technology they needed. So they decided to create Simplyk fundraising platform, the first free payment platform for organizations. [Read more](https://s.simplyk.io/en-ca/about) about our story. ### I have another question. Who should I contact? You can write to us at or chat with us right here on the website. Better yet, [create your account](https://www.simplyk.io/register_organism?lang=en) and test Zeffy out yourself. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.zeffy.com/org/questions-frequentes.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.