Frequently asked questions for donors

Simplyk has a new name and is now Zeffy!

How do I manage my monthly donation?

You can view your monthly donations by activating your Simplyk account. When you log in, go to My Dashboard → View my donations. You will have the option to cancel the donation and you will see all your receipts. If you would like to adjust the amount of your donation, you can cancel it and create a new monthly donation.

How can I update my credit card information?

  1. 1.
    Log in or activate your Simplyk account.
  2. 2.
    You will arrive in your dashboard with the list of your donations.
  3. 3.
    In the Actions column, click on the card icon.
  4. 4.
    You will then be redirected to update your payment information.
For any questions, please email us at [email protected] .

Comment mettre à jour mes informations de carte de crédit?

  1. 1.
    Connectez-vous ou activez votre compte Simplyk.
  2. 2.
    Allez au Tableau de bord et Voir mes dons.
  3. 3.
    Dans la colonne Actions, cliquez sur l'icône de la carte.
  4. 4.
    Vous serez alors redirigé vers une nouvelle page pour mettre à jour vos informations de paiement.

How will I receive my donation receipt for my taxes?

If you have made a donation or purchase that provides an income tax receipt, you will receive it in the thank you email for your donation. Please check your spam folder if you have not received it. You can also find all the receipts for donations you've made through our platform by activating your Simplyk account. This account is automatically created once you make a donation and you can access it by using the email address you used to make your donation. You can also contact the organization receiving the donation to get a copy of the receipt.

Can I use Simplyk to fundraise?

Absolutely! Whether you are part of a charity, or are looking to fundraise for your favourite cause, you can use our tools too! Create an organization account at this link.

I have another question about my donation. Who should I contact?

Although we are always happy to speak with you, the organization you have donated to is best suited to answer your questions. You can find their contact information in the thank you message you receive for your donation or purchase.