> For the complete documentation index, see [llms.txt](https://docs.zeffy.com/jobs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zeffy.com/jobs/filled-positions/customer-success-representative.md).

# Customer Success Representative \[FILLED]

Simplyk is a start-up that is revolutionizing the social economy. Our web tools save thousands of dollars every day to more than 800 charities.

\--> We are **rapidly growing.** We scaled from 10 organizations to 800 in a year, and we are doubling our customer base every quarter!

### Vision and Mission

We maximize charities financial and human ressources through technology. We provide the first 100% free [fundraising suite](https://docs.zeffy.com/jobs/filled-positions/www.simplyk.io) where charities can receive donations, sell tickets and recruit volunteers.

This money will go directly to their missions: helping refugees, supporting homeless people, preserving the planet, and creating a better society.

These web tools are just the beginning. We want to grow rapidly as there is a huge potential to empower all charities to grow their impact.

{% hint style="success" %}
Vision : We want to empower 20 million nonprofits to change the world
{% endhint %}

### Exponential Growth

With this growth, we raised a first round with the best VC and angels in Montréal (Real Ventures and Anges Québec), and we have an awesome team of advisors to accelerate.

![](https://firebasestorage.googleapis.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LzD7YecVcbw6j0d1JFv%2Fuploads%2FCmMFlf80tyfz9Sz5UT6b%2Ffile.png?alt=media)

We are growing (> 20% per month) with a strategy based on direct sales. We are recruiting an experienced Customer Success Representative to make sure our clients are successfull.

![Sales Team Lakehouse](https://815839696-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LzD7YecVcbw6j0d1JFv%2F-MBhZQVfQZvUe5xkSXHk%2F-MBhZoz-gEJeE0DONlQO%2Fimage.png?alt=media\&token=f2ea9648-5975-48c5-a992-cc3ae6434019)

## Your role  <a href="#your-role" id="your-role"></a>

Your role will be to:

* Onboard 20 charities a months and make sure they reach their targets.
* Provide support to charities and donors
* Analyze feedbacks and carry them to the product team
* Nurture the 800 existing charities with four articles a months and two newsletters.
* Generate 10-15 qualified deal a month

## Who you are <a href="#who-you-are" id="who-you-are"></a>

* You believe in Simplyk's mission to empower charities to change the world
* You make excellent contact quickly
* You speak perfect english
* You are focused on your goals and you reach them.

### Additionnal Assets

* Experience in a startup Sales team
* Experience in SaaS
* Experience on Hubspot
* Fluency in French
* A Bachelor's degree

## Qualities <a href="#what-are-your-qualities" id="what-are-your-qualities"></a>

* You know how to prioritize between what is key, and what needs to be done in an excellent way, and what is not.
* Faced with a complex problem, you admire simple solutions.
* You love to try new approaches without fear of failing.
* You hate meetings and inefficiency. It must go fast.
* You are lucid, and you do not like bad excuses.

## What we offer

* $40k per year + $8k commission. (50$ per qualified deal generated)
* Stock option program 0,1%
* Opportunity to be a key employee in a start-up
  * Team activities / Cohesion&#x20;
* Beautiful offices in the heart of Plateau Mont-Royal but remote work possible 80% of the time

## Hiring process

* Call with a Sales or the CEO (30mn)
* Meeting with CEO (1h)
* Meeting with a member of the Sales team (1h)
* Meeting with both co-founders (30mn)
* Job offer

### Contact

François de Kerret\
<francois@simplyk.io>