Customer Success Representative [FILLED]
Simplyk is a start-up that is revolutionizing the social economy. Our web tools save thousands of dollars every day to more than 800 charities.
--> We are rapidly growing. We scaled from 10 organizations to 800 in a year, and we are doubling our customer base every quarter!
Vision and Mission
We maximize charities financial and human ressources through technology. We provide the first 100% free fundraising suite where charities can receive donations, sell tickets and recruit volunteers.
This money will go directly to their missions: helping refugees, supporting homeless people, preserving the planet, and creating a better society.
These web tools are just the beginning. We want to grow rapidly as there is a huge potential to empower all charities to grow their impact.
Vision : We want to empower 20 million nonprofits to change the world
Exponential Growth
With this growth, we raised a first round with the best VC and angels in Montréal (Real Ventures and Anges Québec), and we have an awesome team of advisors to accelerate.
We are growing (> 20% per month) with a strategy based on direct sales. We are recruiting an experienced Customer Success Representative to make sure our clients are successfull.
Your role
Your role will be to:
Onboard 20 charities a months and make sure they reach their targets.
Provide support to charities and donors
Analyze feedbacks and carry them to the product team
Nurture the 800 existing charities with four articles a months and two newsletters.
Generate 10-15 qualified deal a month
Who you are
You believe in Simplyk's mission to empower charities to change the world
You make excellent contact quickly
You speak perfect english
You are focused on your goals and you reach them.
Additionnal Assets
Experience in a startup Sales team
Experience in SaaS
Experience on Hubspot
Fluency in French
A Bachelor's degree
Qualities
You know how to prioritize between what is key, and what needs to be done in an excellent way, and what is not.
Faced with a complex problem, you admire simple solutions.
You love to try new approaches without fear of failing.
You hate meetings and inefficiency. It must go fast.
You are lucid, and you do not like bad excuses.
What we offer
$40k per year + $8k commission. (50$ per qualified deal generated)
Stock option program 0,1%
Opportunity to be a key employee in a start-up
Team activities / Cohesion
Beautiful offices in the heart of Plateau Mont-Royal but remote work possible 80% of the time
Hiring process
Call with a Sales or the CEO (30mn)
Meeting with CEO (1h)
Meeting with a member of the Sales team (1h)
Meeting with both co-founders (30mn)
Job offer
Contact
François de Kerret [email protected]
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